Privacy policy

1. Who is responsible

Bartosz Skorupa publishes Shatterwood and is the controller responsible for personal information used for the purposes described here. In this policy, “we” means the publisher. The Android package name is com.bartek.shatterwood.

For support or privacy questions, email shatterwood.support@gmail.com. Publisher contact details also appear in the Terms.

Google and Cloudflare process information for their own service purposes, as explained below.

2. Information in the game

Progress and settings

Shatterwood saves progress on your device. This includes completed levels, lives, refill times, game gold, and information needed to resume play.

Game-gold records are not payment-card or real-money purchase records.

The game also saves music, sound, and vibration choices. It remembers which game objects you have seen. These features do not ask for your name or email address.

Analytics and technical logs

The game does not send your saved progress to us. Automatic Unity analytics and diagnostic reporting are disabled. The game contains Google Analytics for Firebase for optional gameplay analytics, described below. It contains no Crashlytics, advertising, or purchasing software development kit.

Local technical logs remain enabled for troubleshooting. A log or screenshot that you choose to send becomes part of your support message.

Storage and removal

Journey files use Android's no-backup directory. The app is configured to exclude its data, including preferences, from Android cloud backup and device-to-device transfer. There is no publisher-operated cloud-save service.

You can clear local storage through Android settings. This resets saved progress and preferences. Uninstalling the game does not necessarily remove existing Android backup copies.

Google Play

Downloading or updating the game uses Google Play. Google processes information for its own services under its policies and your account settings.

Even when analytics is off, Google Play, your email provider, and the website host may still process information.

3. Google Play age sharing

The game requests age-sharing status from Google Play. When sharing is available, it reads an age range and its source. It does not read parental-change approval information. It uses these signals for age and parental-access handling, not advertising or analytics.

Raw signals stay in memory during processing. The game does not log them, save them, read the installation identifier, or send them to the publisher. Google processes its service requests under its own policies. A missing signal does not prove adulthood or parental permission.

4. Optional gameplay analytics

We use Google Analytics for Firebase to learn which levels are too hard or too easy. Analytics is off by default. The game offers it only to players who select 18 or over. It stays off unless you select “Allow analytics”. You can play the full game either way.

When analytics is on, the game sends level starts and results, active play time, and the use of extra balls bought with game gold. Google's software also collects an app-instance identifier, an installation identifier, session events, basic device and app information, and an approximate location derived from a masked IP address.

We do not collect your name, email address, age answer, or Advertising ID. We do not use analytics for advertising. Google signals and data sharing with other Google products are off.

Google processes this information for us as a service provider. We keep event-level data for two months. Aggregated reports, which do not identify you, may remain longer.

You can turn analytics off at any time in Settings → Privacy. This stops collection and resets the identifiers on your device.

5. Optional email support

Contacting support is optional. Email gives the mailbox your sender address, message, and any technical details or attachments you include.

We use these details to answer your request and investigate the reported problem. Without enough information, we may be unable to resolve it.

Google provides the Gmail mailbox. Its systems process messages to deliver and operate the service.

The 90-day limit covers copies under our control, including sent replies, downloaded attachments, and recoverable Trash copies. Google's deletion process and backup retention are separate. Deleting our copy does not delete the sender's copy.

See the Google retention policy and Google Privacy Policy.

6. Children and families

Shatterwood is intended for players aged 6 and over. This describes the intended audience, not proof of a player's age or parental permission.

If you are a child, ask a parent or guardian to contact support for you. Parents and guardians can contact us about a child's information, including requests to review or delete it.

Send only information needed to explain the problem. Do not send a child's full name, photograph, home address, passwords, or unnecessary personal information.

This version has no advertising, player messaging, or real-money purchases. Gameplay analytics is offered only to players who select 18 or over.

If we learn that a support request came directly from a child under 13, we do not apply the general 90-day rule automatically. Where the law permits a one-time reply without parental consent, we use the contact information only for that reply.

We then promptly delete the child's personal information from records under our control, including reply and Trash copies. If we do not reply, we delete it immediately after identifying it.

We do not use the address to contact the child again. Further support should come from a parent or guardian. Where this exception does not apply, we do not use it to justify keeping additional child information. Other applicable child-protection duties still apply.

7. This website and service providers

Cloudflare Pages hosts this website. We add no analytics scripts, advertisements, forms, external fonts, embedded media, or tracking cookies.

Cloudflare processes connection information to deliver and protect the site. This can include IP addresses, traffic routing, system configuration, and other traffic information.

Cloudflare also processes some service and network information for its own purposes. Its Privacy Policy explains these uses and retention criteria. Those criteria depend on service, security, and legal needs, not our support-mail retention period.

Google and Cloudflare may process information outside your country, including in the United States. Their published safeguards include adequacy frameworks and standard contractual clauses where applicable.

See Google's transfer safeguards and Cloudflare's Data Processing Addendum. The addendum covers processing on a customer's behalf. Cloudflare's policy also covers its own processing. Contact us if you need help finding the relevant safeguards.

8. Why we use personal information

Where the General Data Protection Regulation applies, we use these legal grounds:

• Legitimate interests: answering requested support, investigating reported problems, and delivering and protecting this website.
• Legitimate interests: applying age and parental-access safeguards for the game while limiting the information we use. We process the Google Play signals described above only on your device. You can contact us to object to this processing or report an incorrect access result. Google Play controls its verification results; we cannot change those results ourselves.
• Consent: optional gameplay analytics. You can withdraw consent at any time in Settings → Privacy.
• Legal obligations: handling applicable privacy requests and duties that require information to be kept or disclosed.
• Legitimate interests in legal claims: keeping necessary information to establish, exercise, or defend a claim.

We limit information to what these purposes need. Support is optional. You can object to processing based on legitimate interests. These grounds do not replace child-specific safeguards or authorise advertising or tracking.

9. Your choices and privacy requests

Email shatterwood.support@gmail.com to ask about personal information or request access, correction, or deletion.

Depending on applicable law and its conditions, you may also request restricted processing, object to processing, or receive a portable copy.

We do not receive information that links analytics records to you. After you turn analytics off, the game resets its identifier, so we cannot find your earlier records. They are deleted automatically after two months. You can still contact us with any privacy question.

For General Data Protection Regulation requests, we respond without undue delay and normally within one month. If a permitted extension is needed, we explain why within that month. The extension can be up to two further months. Other applicable legal deadlines remain in force.

We may request information needed to confirm your identity or clarify your request. Do not send identity documents unless they are needed and requested. Some information may need to be retained because of a legal obligation or claim, subject to applicable child-protection rules.

You can complain to a data protection authority. In Poland, see the Personal Data Protection Office's complaint guidance.

10. Security

This website uses HTTPS. The support account uses 2-Step Verification, and publisher-side mailbox access is limited to Bartosz Skorupa.

Do not send passwords, verification codes, payment-card details, or unnecessary sensitive information to support. No online service can guarantee complete security.

11. Policy changes

We will update this policy if the game's data handling or our support or hosting arrangements change. The effective date appears above.

We will provide any notice or obtain any consent required by applicable law. Playing the game or reading this policy is not consent to optional tracking.